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Consumer Retaliation as Political Activism

Authors: Naomi Mandel;

Consumer Retaliation as Political Activism

Abstract

As firms increasingly take stances on divisive political issues, it is essential to understand how consumers’ political ideology influences reactions to such firms. This research examines the effect of U.S. consumers’ political ideology on their likelihood of punishing politically activist firms. We find that liberals are more likely than conservatives to punish politically opposing (vs. supporting) firms by spreading negative word of mouth, posting negative online reviews, complaining against them, and boycotting, because liberals believe these actions will have a stronger societal impact. We also test the mediating roles of moral enhancement motives and belief strength. These findings advance existing research on corporate political activism, political ideology, and consumer retaliation.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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