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This paper starts from the proposition that concern conflicts can be powerful starting points for user-centered design processes. Our focus is on the challenge to identify conflicting concerns that are both inspiring and relevant in the context of use, or in the user’s general context of life. First, three main ingredients of concern conflict experiences are introduced: choices, goals, and emotions. We propose that any of these ingredients can be used as an entry point to access concern conflict experiences. Next, five research methods are suggested that can be used to identify relevant and inspiring concern conflicts; three methods that are user-centered, and two that are designer-centered. We describe these methods using illustrative research contexts with the intention to inform and inspire suitable research protocols when designers are actively seeking concern conflicts.
conflict, design, concern, method, tool
conflict, design, concern, method, tool
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