Abstract When considered specifically for passengers, airports need to improve themselves and meet expectations more practically and quickly, in line with the increasing number of passengers and their increasing expectations. One of the most challenging issues for airports is the inability to manage heavy passenger traffic in a healthy manner. For this reason, in recent years, efforts have been made to make intensive use of the elements provided by technology in order to effectively manage passenger traffic within the airport. At this point, the main goal is to direct passengers to technology-integrated tools for the necessary procedures in order to reduce the congestion of airports, thus completing their procedures more quickly and reducing the time they spend for their procedures at the airport. This situation is not only a necessity caused by passenger crowds; it is also a key element in understanding the management quality of an airport and being able to compete with other airports. In recent years, airport managements have attached great importance to digital elements and the presence of authorized personnel in the airport for the management of these elements. This study examines the effects of using technology at airports on minimizing the time passengers spend on their transactions at airports, and various system and application suggestions are presented on the issue.