Patients trust doctors with their health. But how doctors communicate with the patients and how patients feel when at the “doctors office” impacts the patient journey in different ways. With our ongoing project, we are aiming to provide platform of a video library of stories and experiences in the ”doctors’ office”, designed to empower both patients and health professionals and to enable experience-based knowledge. Method As a first step towards developing the video library, we asked individuals on Social Media to share 3 words when thinking about their medical consultation. Based on the social media campaign, we developed a set of questions as an interview guide for interviews. Results The Social Media campaign provided us insights into the feelings of patients when being at the doctors office. The common words about how people across the world feel when visiting a doctor can be summarised into confused, frustrated, no shown empathy, anxious and intimidated. But also heard, relieved, supported. Conclusion The interactive library will allow patients from across the globe to search for interviews based on what their peers have been experiencing at that time, exploring stories and lessons shared by someone who has been in a similar situation. This will bring experience based learning and empowering the patients via other patient stories.