{"references": ["Project NetQoS website: http://www.netqos.eu.", "NetQoS project deliverable 2.2 NetQoS functional architecture", "NetQoS project deliverable 3.2 NetQoS system integration", "NetQoS project deliverable 2.5 Policy Implementation", "Nicolas Van Wambeke, Francois Armando, Christophe Chassot, Ernesto\nExposito, \"A model-based approach for self-adaptive Transport\nprotocols\", In Press, Elsevier Computer Communication's Special Issue\non End-to-end Support over Heterogeneous Wired-Wireless Networks,\n2008. doi:10.1016/j.comcom.2008.02.026.", "Christophe Chassot, K.arim Guennoun, Khalil Drira, Fran\u251c\u00baois Armando,\nErnesto Exposito and Andr\u00e9 Lozes, \"Towards Autonomous Management\nof QoS through Model-Driven Adaptability in Communication-Centric\nSystems\", International Transactions on Systems Science and\nApplications, Volume 2 Number 3 (2006), p. 255-264.", "ITU recommendation G.1010 available for download:\nftp://ftp.tiaonline.org/TR30/TR303/Public/0312%20Lake%20Buena%20\nVista/G1010%20-%2011-01.doc"]}

The talks about technological convergence had been around for almost twenty years. Today Internet made it possible. And this is not only technical evolution. The way it changed our lives reflected in variety of applications, services and technologies used in day-to-day life. Such benefits imposed even more requirements on heterogeneous and unreliable IP networks. Current paper outlines QoS management system developed in the NetQoS [1] project. It describes an overall architecture of management system for heterogeneous networks and proposes automated multi-layer QoS management. Paper focuses on the structure of the most crucial modules of the system that enable autonomous and multi-layer provisioning and dynamic adaptation.