
The Brazilian industrial sector represents 45.5% of the total electricity consumption in the country. This relevant value causes all sectors involved in the electricity area to work with high quality technology services. Electric power distribution of good quality ensures reliable working of equipment and processes. In this paper we will describe the actions of the technicians in the power and energy laboratory and high-voltage laboratory of the NMI of Brazil (INMETRO), considered the top of the pyramid of measurement, together with areas of legal metrology and quality control, working on the electricity quantities dissemination, development of test procedures used in factories and performing audits in laboratories of electrical products manufacturers. The metrology culture is deficient in industry with little engagement to the quality system by the scientific area, and it is difficult to understand the role of each person in the chain of production and final product quality. Thus, it is necessary that each person involved is aware of its importance within this pyramid, as well as the impact on the final product when this chain is not perfectly connected. Here we report the case of how all the technicians of the laboratories involved in the measurement results, in order to assure traceability, should work. It describes how this group was equalized (measurement and quality), leading to the understanding of how their actions directly impact the final quality of a product. It also describes the introduction of this group to the reality of electrical energy meters, current and potential transformer factories, engaging in development of regulations, and resulting in the standardization of metrological procedures. Due to deficiency of human resources in metrology industries, our work as auditors in factory laboratories is also important, thus emphasizing the necessity of quality control in factory tests, impacting product improvement. Still, the laboratories should be directly involved and aligned with the tests at the factory, because the knowledge from the factory to the laboratory also makes the development of tests more consistent with the manufacturing reality, not forgetting the quality of the product.
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