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Jurnal Pariwisata dan Perhotelan
Article . 2025 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Komunikasi Persuasif Pengelola Wisata Dalam Meningkatkan Kepuasan Pengunjung Pada Wisata Candi Bumiayu di Desa Bumiayu

Authors: null Feni Martiah; null Eni Murdiati; null Muhammad Randicha Hamandia;

Komunikasi Persuasif Pengelola Wisata Dalam Meningkatkan Kepuasan Pengunjung Pada Wisata Candi Bumiayu di Desa Bumiayu

Abstract

Penelitian ini bertujuan untuk menganalisis strategi komunikasi persuasif yang digunakan oleh pengelola wisata Candi Bumiayu dalam meningkatkan kepuasan pengunjung. Komunikasi persuasif menjadi faktor penting dalam industri pariwisata karena berperan dalam membentuk persepsi pengunjung, menarik minat, serta menciptakan pengalaman yang lebih menyenangkan. Metode penelitian yang digunakan adalah pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan bahwa pengelola wisata Candi Bumiayu menerapkan berbagai strategi komunikasi persuasif, seperti penyampaian informasi melalui pemandu wisata, penggunaan media sosial sebagai alat promosi, serta interaksi langsung dengan pengunjung. Analisis menggunakan model AIDDA (Attention, Interest, Desire, Decision, Action) menunjukkan bahwa komunikasi persuasif yang dilakukan oleh pengelola mampu menarik perhatian, membangun ketertarikan, serta mendorong keputusan pengunjung untuk berkunjung kembali. Selain itu, teori perubahan sikap menjelaskan bagaimana komunikasi persuasif dapat mengubah pandangan dan kepuasan pengunjung terhadap destinasi wisata. Namun, penelitian ini juga menemukan bahwa meskipun komunikasi persuasif sudah diterapkan dengan baik, faktor lain seperti fasilitas, kebersihan, dan pelayanan masih berperan penting dalam menentukan kepuasan pengunjung. Oleh karena itu, strategi komunikasi yang diterapkan harus diimbangi dengan peningkatan fasilitas dan pelayanan agar kepuasan pengunjung dapat terus meningkat.

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold