Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Journal of Ecotouris...arrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
Journal of Ecotourism and Rural Planning
Article . 2023 . Peer-reviewed
License: CC BY
Data sources: Crossref
addClaim

Pengaruh Keterlibatan Merek dan Pengalaman Merek Terhadap Loyalitas Merek dengan Kepercayaan Merek sebagai Variabel Intervening

Authors: Clarisa Nusantari Arya Putri; Muhammad Miftahun Nadzir;

Pengaruh Keterlibatan Merek dan Pengalaman Merek Terhadap Loyalitas Merek dengan Kepercayaan Merek sebagai Variabel Intervening

Abstract

Penelitian ini bertujuan untuk mengetahui pengaruh keterlibatan merek dan pengalaman merek terhadap loyalitas merek melalui kepercayaan merek sebagai pemediasi pada masyarakat yang menggunakan Traveloka. Teknik sampel pada penelitian ini menggunakan purposive sampling atau pengambilan sampel dengan kriteria. Kriteria yang digunakan yaitu masyarakat yang pernah menggunakan Traveloka minimal 2 kali dan berdomisili di Yogyakarta. Teknik pengumpulan data dalam penelitian ini menggunakan kuesioner berbentuk google form, dan terkumpul sebanyak 229 responden. Metode yang digunakan untuk analisis adalah path analysis dengan program spss versi 29. Hasil penelitian ini menunjukkan bahwa keterlibatan merek berpengaruh positif dan signifikan terhadap kepercayaan merek, pengalaman merek berpengaruh positif dan signifikan terhadap kepercayaan merek, keterlibatan merek berpengaruh positif dan signifikan terhadap loyalitas merek, pengalaman merek berpengaruh tidak signifikan terhadap loyalitas merek, kepercayaan merek berpengaruh positif dan signifikan terhadap loyalitas merek, kepercayaan merek memediasi keterlibatan merek terhadap loyalitas merek dan kepercayaan merek tidak memediasi pengalaman merek terhadap loyalitas merek. This study aims to determine the effect of brand involvement and brand experience on brand loyalty through brand trust as a mediator in people who use Traveloka. The sample technique in this study used purposive sampling or sampling with criteria. The criteria used are people who have used Traveloka at least 2 times and are domiciled in Yogyakarta. The data collection technique in this study used a questionnaire in the form of a Google form, and collected 229 respondents. The method used for analysis is path analysis with the SPSS version 29 program. The results of this study indicate that brand engagement has a positive and significant effect on brand trust, brand experience has a positive and significant effect on brand trust, brand engagement has a positive and significant effect on brand loyalty, brand experience has a positive and insignificant effect on brand loyalty, brand trust has a positive and significant effect on brand loyalty, brand trust mediates brand engagement on brand loyalty and brand trust does not mediate brand experience on brand loyalty.

Related Organizations
  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    1
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold