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Journal of Qualitative Research in Tourism
Article . 2025 . Peer-reviewed
Data sources: Crossref
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Destination marketing organization website features: cross-continental comparative analysis

Authors: Youssef El Archi; Brahim Benbba; Lucília Cardoso; Carla Fraga;

Destination marketing organization website features: cross-continental comparative analysis

Abstract

Destination marketing organization (DMO) websites play a crucial role in influencing destination choice as more tourists in the digital age rely on the internet for travel-related information. This research note compares the functionality of DMO websites across three continents: Africa, Latin America, and Europe focusing on three countries (Morocco, Brazil, and Portugal). Based on an extensive framework developed by Li and Wang, this study carefully classifies and assesses website features using six dimensions (information, communication, transaction, relationship, technical merit, and brand gestalt cognition). The results offer destination marketing managers significant insights that aid in gap analysis and the improvement of website functionalities. In addition, the results of the research are applicable for evaluating website effectiveness and for deriving conclusions concerning management and business strategies. This research is also important for destinations as it provides practical opportunities for improving DMO websites, enhancing user engagement, and shaping destination choices in modern times.

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold