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https://doi.org/10.4324/978103...
Book . 2025 . Peer-reviewed
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Public Service Logic and Public Service Reform

State of the Art, New Perspectives, and Future Directions
Authors: Stephen P Osborne; Carmine Bianchi; Joanne Macfarlane;

Public Service Logic and Public Service Reform

Abstract

This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon the service management literature to present an understanding of public services as ‘services’, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre-occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society – and what such ‘value’ may comprise. This edited volume challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the ‘state of the art’ in the development of PSL theory by leading researchers in the field. It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners.

Country
Italy
Related Organizations
Keywords

Public Service Reform, Public Service Logic

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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