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Visualizing Humanitarian Logistics Performance

Design, Application and Evaluation of an IT-supported Balanced Scorecard Approach
Authors: Adam Widera; Carsten Bubbich; Bernd Hellingrath;

Visualizing Humanitarian Logistics Performance

Abstract

Logistics management is crucial for the effectiveness and efficiency of humanitarian operations. Performance measurement enables practitioners to identify improvement potentials and management capabilities with regards to their logistics management tasks. While many performance measurement approaches for humanitarian logistics exist in the scientific domain, its applicability in the practitioner communities is rather low. Main reasons for this mismatch can be seen in rather few ready-to-use concepts and supporting information systems. In this article, the design, development, and evaluation of an information system for a Balanced Scorecard for humanitarian logistics is presented. The approach is embedded in the design science research framework following the agile programming methodology. The main characteristics of the server client architecture are described and reflected through experiences from formative and summative evaluations. The results stress the importance of the applied design approaches and support the closing of gaps between information systems designers and humanitarian practitioners.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
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