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Mokslas: Lietuvos Ateitis
Article . 2016 . Peer-reviewed
Data sources: Crossref
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Mokslas: Lietuvos Ateitis
Article
License: CC BY
Data sources: UnpayWall
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E-Loyalty

Authors: Tūskaitė, Ieva; Šlimaitė, Viktorija;
Abstract

Business incomes depend on goods demand. Important element of demand is loyalty of consumer. Scientists actively research consumer’s loyalty from 1990. Business has new form, because technologies has improvements in a fast paced environment and that is the reason why emerges e-loyalty in virtual space. The main objective of this article is to do theoretical analysis of Scientist‘s researches of e-loyalty models. This research shows consumer‘s loyalty levels and elements in virtual space and com¬pares e-commerce and e-service models of loyalty. Methodology involves theoretical analysis of Scientist‘s researches which shows that the most important e-loyalty factors are consumer‘s satisfaction and confidence on the seller. Relevance of this article is practical research in the future using selected factors in e-loyalty.

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Keywords

e-business, virtual space, e-commerce, confidence, e-loyalty, models of loyalty, Article

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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
gold