
doi: 10.3846/mla.2016.902
Business incomes depend on goods demand. Important element of demand is loyalty of consumer. Scientists actively research consumer’s loyalty from 1990. Business has new form, because technologies has improvements in a fast paced environment and that is the reason why emerges e-loyalty in virtual space. The main objective of this article is to do theoretical analysis of Scientist‘s researches of e-loyalty models. This research shows consumer‘s loyalty levels and elements in virtual space and com¬pares e-commerce and e-service models of loyalty. Methodology involves theoretical analysis of Scientist‘s researches which shows that the most important e-loyalty factors are consumer‘s satisfaction and confidence on the seller. Relevance of this article is practical research in the future using selected factors in e-loyalty.
e-business, virtual space, e-commerce, confidence, e-loyalty, models of loyalty, Article
e-business, virtual space, e-commerce, confidence, e-loyalty, models of loyalty, Article
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 2 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
