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THE ROLE OF TOURIST EMOTION IN DESTINATION LOYALTY

Authors: Abdul Hazif Abdul Hamid; Mohd Rosli Mohamad;

THE ROLE OF TOURIST EMOTION IN DESTINATION LOYALTY

Abstract

Dominant role of tourist emotions as an inescapable element in tourism experience has been widely acknowledged. The purpose of this paper is to develop a conceptual idea on tourist emotion to address inadequacy of the past studies to incorporate characteristic of marketing to determine destination loyalty. Emotion and destination loyalty is an important concept in destination marketing being capable to address switching behavior and variety seeking nature among tourist. This paper discussed various theoretical elements regarding the use of emotion which was originally borrowed from the field of psychology and the need for context specific emotion to accurately capture tourist related emotions. This discussion denotes the key differences in the use of emotion in psychology and tourism. It further proposed a set of direction for future research employing emotion in tourism should be heading in order to better position to predict destination loyalty. This paper also discussed various underpinning theories, limitation and practical implication for academia and policy makers. KEYWORDS: Tourist emotion, loyalty, experience, destination.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
gold