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JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi
Article . 2022 . Peer-reviewed
Data sources: Crossref
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JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi
Article . 2022 . Peer-reviewed
Data sources: JAS-PT Jurnal Analisis Sistem Pendidikan Tinggi
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Realita Kepuasan Pelanggan Perpustakaan di Perguruan Tinggi

descriptionPublicationkeyboard_double_arrow_right Article 07 Dec 2022Publisher:Perkumpulan Dosen Indonesia SemestaJournal:JAS-PT (Jurnal Analisis Sistem Pendidikan Tinggi Indonesia), volume 6, page 105 (issn: 2580-5339, eissn: 2620-5718, Copyright policy )
Authors: Muspawi, Mohamad; Haryati, Marisa;

doi: 10.36339/jaspt.v6i2.697

Realita Kepuasan Pelanggan Perpustakaan di Perguruan Tinggi

Abstract

Tujuan penelitian ini ialah guna melihat pengaruh kinerja pustakawan terhadap kepuasan pelanggan di Perpustakaan Fakultas Keguruan dan Ilmu Pendidikan Universitas Jambi. Populasi dalam penelitian ini ialah mahasiswa program studi Administrasi Pendidikan angkatan tahun 2017-2018 dengan jumlah 100 orang. Di penelitian ini digunakan non probability sampling sebagai metode pengambilan sampel. Peneliti menggunakan sampel jenuh dalam metode pengambilan sampel non probabilitas ini. Seluruh populasi digunakan jadi sampel dalam metode sampling jenuh. Analisis deskriptif dipakai untuk melakukan analisa data dengan menggunakan bantuan aplikasi SPSS 21.0. Hasil temuan mengungkapkan bahwa: Kepuasan pelanggan perpustakaan FKIP Universitas Jambi mendapat pengaruh oleh kinerja pustakawan sebesar 0,534 atau 53,4 persen

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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