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ANALISIS ONLINE CUSTOMER REVIEW DAN ONLINE CUSTOMER RATING TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOPEE

Authors: Rina Sundari;

ANALISIS ONLINE CUSTOMER REVIEW DAN ONLINE CUSTOMER RATING TERHADAP KEPUTUSAN PEMBELIAN PADA MARKETPLACE SHOPEE

Abstract

Penelitian ini bertujuan untuk mengetahui sejauh mana Online customer review dan Online Customer rating dalam mempengaruhi konsumen untuk mengambil keputusan pembelian pada marketplace shopee. Online Customer review pada Shopee membuat lebih mudah untuk mencari dan menemukan informasi mengenai produk, Online Customer Rating pada Shopee diberikan secara Profesional dalam menilai produk. Penelitian ini menggunakan analisis deskriptif kuantitatif regresi dengan menyebar kuesioner berupa google form melalui group whatsapp kepada mahasiswa yang pernah berbelanja di marketplace shopee. Sebanyak 42 orang mahasiswa menjadi responden dalam penelitian ini dan hasilnya nilai R squared (R2) sebesar 0,627 menunjukkan bahwa 62,7% variasi dalam keputusan pembelian di shopee dapat dijelaskan oleh kedua variable bebas, yaitu review produk dan rating produk. Sisanya sebesar 37,3 %, dijelaskan oleh factor-faktor lain yang tidak dimasukkan dalam penelitian ini.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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Average
Average
Average
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