
In this work, we present the task of developing a chatbot that processes the user’s requests in Natural Language (NL) that the Facebook Page of the University of Colima receives every day. Commonly, a chatbot only processes the preprogrammed requests. To remove this limitation, we propose to develop an Artificial Intelligence (AI) that learns through user interactions to process new requests. We use NLTK, which is a Python library that focuses on the NLP and support AI. For the purpose to reduce the response time to the users.
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