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Human Progress
Article . 2019 . Peer-reviewed
Data sources: Crossref
Human Progress
Article . 2019
Data sources: Datacite
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EMPLOYEES’ STIMULATION IN RESTAURANT BUSINESS

СТИМУЛИРОВАНИЕ ПЕРСОНАЛА В РЕСТОРАННОМ БИЗНЕСЕ

EMPLOYEES’ STIMULATION IN RESTAURANT BUSINESS

Abstract

В статье освещаются вопросы стимулирования труда персонала в ресторанном бизнесе, где успех заведения зависит от мотивированности и вовлеченности персонала, но при этом наблюдается очень высокая текучесть кадров. Автор поднимает вопрос о том, что владельцы ресторанов и кафе часто сами бывают виновны в низкой мотивации работников, поскольку сводят процесс управления персоналом только к контролю и наказаниям. Автор предлагает несколько мер по эффективному стимулированию работников ресторанов, которые непосредственно контактируют с клиентами. В направлении совершенствования материального стимулирования предлагается внедрять индивидуальную систему поощрений на основе разделения прибыли. В направлении оптимизации условий труда предлагается применять обеды для персонала за счет заведения, организацию комнат отдыха, душевых. В направлении обучения персонала предложено привлекать ресторатора в качестве ведущего специалиста. В статье приведены результаты опроса сотрудников кафе об элементах их мотивации. В направлении развития системы поощрений и наказаний сотрудников ресторана предлагается регламентировать правила работы и критерии оценки персонала и знакомить с ними работников при приеме на работу. В качестве развития нематериальной мотивации предложено развивать корпоративную культуру. The article highlights the issues of employees incentives in the restaurant business, where the success depends on the staff motivation and involvement, but there is a very high staff turnover. The author raises the question that the owners of restaurants and cafes are often guilty of low employees motivation themselves, since they reduce the personnel management process only to control and punishment. The author offers several measures to effectively stimulate restaurant employees who directly contact customers. In the direction of improving material incentives, it is proposed to introduce an individual incentive system based on profit sharing. In the direction of optimizing working conditions, it is proposed to use lunches for staff at the restaurant expense, the organization of rest rooms, showers. In the direction of staff training, it was proposed to involve a restaurateur as a leading specialist. The article presents the results of a cafe employees survey about their motivation elements. In the direction of developing a system of rewards and penalties for restaurant employees, it is proposed to regulate the rules of work and criteria for evaluating personnel and introduce them to employees when hiring. As a development of intangible motivation, it is proposed to develop a corporate culture.

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Keywords

staff working conditions, catering business, ресторанный бизнес, денежное стимулирование, мотивация персонала, условия труда персонала, staff motivation, non-monetary incentives, неденежное стимулирование, monetary incentives

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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