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Marka Deneyiminin Güven, Tatmin ve Bağlılığa Etkisi

Authors: Kamile ÇETİN;

Marka Deneyiminin Güven, Tatmin ve Bağlılığa Etkisi

Abstract

Gunumuzun yogun rekabet pazarinda tuketici ve markalar ile yasamis olduklari deneyimler onemli bir kavram haline donusmus, markalar ile yapilan her olumlu iletisim guven, tatmin ve bunun sonucunda da sektor icin olumlu sonuclari dogurmustur. Bunun sonucunda ise markalara karsi olusan baglilik gerceklesmistir. Calismada; tuketicilerin markalar ile olan deneyimlerinin, marka guveni, sadakati ve tatmini ile olan iliskisini belirleyebilmek amaclanmistir. Olusturulan hipotezleri test etmek uzere 252 kisiye elektronik ortamda toplanan veriler dogrultusunda, dogrusal regresyon analizi, tek yonlu varyans analizi (ANOVA) ve bagimsiz t-testi analizleri uygulanmistir. Calismada marka deneyiminin marka bagliligi, guveni ve tatmini uzerinde anlamli etkisinin oldugu sonucuna varilmistir. Demografik degiskenlerden meslek ve marka deneyimi arasinda da istatistiksel olarak anlamli iliski oldugu belirlenmistir. Bununla beraber; marka deneyimi ile egitim, gelir duzeyi, yas ve medeni durum arasinda anlamli iliskinin olmadigi yapilan arastirma sonucunda ortaya cikmistir. Anahtar sozcukler: Marka deneyimi, marka bagliligi, marka guveni, marka tatmini

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
3
Average
Top 10%
Average
gold