The complex fuzzy environment is an innovative tool to handle ambiguous situations in different mathematical problems. In this article, we commence the abstraction of (ρ,η)-complex fuzzy sets, (ρ,η)-complex fuzzy subgroupoid, (ρ,η)-complex fuzzy subgroups and describe important examples of the symmetric group under (ρ,η)-complex fuzzy sets. Additionally, we discuss the conjugacy class of the group with respect to (ρ,η)-complex fuzzy normal subgroups. We define (ρ,η)-complex fuzzy cosets and elaborate upon the certain operation of this analog to group theoretic operation. We prove that factors regarding the (ρ,η)-complex fuzzy normal subgroup form a group and establish an ordinary homomorphism. Moreover, we create the (ρ,η)-complex fuzzy subgroup of the factor group.