To address issues involving inconsistencies, this paper proposes a stochastic multi-criteria group decision making algorithm based on neutrosophic soft sets, which includes a pair of asymmetric functions: Truth-membership and false-membership, and an indeterminacy-membership function. For integrating an inherent stochastic, the algorithm expresses the weights of decision makers and parameter subjective weights by neutrosophic numbers instead of determinate values. Additionally, the algorithm is guided by the prospect theory, which incorporates psychological expectations of decision makers into decision making. To construct the prospect decision matrix, this research establishes a conflict degree measure of neutrosophic numbers and improves it to accommodate the stochastic multi-criteria group decision making. Moreover, we introduce the weighted average aggregation rule and weighted geometric aggregation rule of neutrosophic soft sets. Later, this study presents an algorithm for neutrosophic soft sets in the stochastic multi-criteria group decision making based on the prospect theory. Finally, we perform an illustrative example and a comparative analysis to prove the effectiveness and feasibility of the proposed algorithm.