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handle: 10071/28658
The focus on the sustainability of tourism destinations and firms is a global trend. However, the implications of those investments in tourist behavioural intentions need further investigation. This study proposes a conceptual framework for exploring the influence of sustainability perceptions and travel behaviour on the intention to recommend and revisit. The results from structural equation modelling and importance–performance matrix analysis show a direct relationship between travel behaviour and perceived sustainability. Additionally, it shows a direct relationship between travel behaviour and perceived value, corroborating previous research on green tourists. By increasing perceived sustainability, managers and marketers can enhance their sustainability strategies based on tourists’ feedback and market the destination to more specific targets via tailored communication. Sustainability perceptions were also found to be a key driver of satisfaction and to have indirect consequences on behavioural intentions of loyalty, representing the ultimate goal of a destination.
Monitoring, satisfaction, Satisfaction, Destination development, Engineering (General). Civil engineering (General), loyalty, Loyalty, monitoring, Domínio/Área Científica::Ciências Sociais::Economia e Gestão, value, travel behaviour, TA1-2040, Travel behaviour, destination development, Value
Monitoring, satisfaction, Satisfaction, Destination development, Engineering (General). Civil engineering (General), loyalty, Loyalty, monitoring, Domínio/Área Científica::Ciências Sociais::Economia e Gestão, value, travel behaviour, TA1-2040, Travel behaviour, destination development, Value
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 15 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 10% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Average | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 10% |
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| downloads | 104 |

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