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Tweets Classification on the Base of Sentiments for US Airline Companies

تصنيف التغريدات على أساس المشاعر لشركات الطيران الأمريكية
Authors: Furqan Rustam; Imran Ashraf; Arif Mehmood; Saleem Ullah; Gyu Sang Choi;

Tweets Classification on the Base of Sentiments for US Airline Companies

Abstract

The use of data from social networks such as Twitter has been increased during the last few years to improve political campaigns, quality of products and services, sentiment analysis, etc. Tweets classification based on user sentiments is a collaborative and important task for many organizations. This paper proposes a voting classifier (VC) to help sentiment analysis for such organizations. The VC is based on logistic regression (LR) and stochastic gradient descent classifier (SGDC) and uses a soft voting mechanism to make the final prediction. Tweets were classified into positive, negative and neutral classes based on the sentiments they contain. In addition, a variety of machine learning classifiers were evaluated using accuracy, precision, recall and F1 score as the performance metrics. The impact of feature extraction techniques, including term frequency (TF), term frequency-inverse document frequency (TF-IDF), and word2vec, on classification accuracy was investigated as well. Moreover, the performance of a deep long short-term memory (LSTM) network was analyzed on the selected dataset. The results show that the proposed VC performs better than that of other classifiers. The VC is able to achieve an accuracy of 0.789, and 0.791 with TF and TF-IDF feature extraction, respectively. The results demonstrate that ensemble classifiers achieve higher accuracy than non-ensemble classifiers. Experiments further proved that the performance of machine learning classifiers is better when TF-IDF is used as the feature extraction method. Word2vec feature extraction performs worse than TF and TF-IDF feature extraction. The LSTM achieves a lower accuracy than machine learning classifiers.

Keywords

Artificial intelligence, text classification, Sociology and Political Science, Text Mining, Science, QC1-999, Majority rule, FOS: Political science, Social Sciences, FOS: Law, text mining, Astrophysics, Pattern recognition (psychology), ensemble classifier, Twitter Sentiment, Quantum mechanics, Article, Term (time), tf–idf, Sentiment analysis, Weighted voting, Artificial Intelligence, Aspect-based Sentiment Analysis, Machine learning, Sentiment Analysis, supervised machine learning, long short-term memory network, Data mining, Political science, Impact of Social Media on Consumer Behavior, Physics, Q, Politics, Computer science, QB460-466, Automatic Keyword Extraction from Textual Data, Sentiment Analysis and Opinion Mining, sentiment analysis, Emotion Recognition, Computer Science, Physical Sciences, Word2vec, Feature extraction, Voting, Classifier (UML), Law, Embedding

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    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    154
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 1%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 1%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 1%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
154
Top 1%
Top 1%
Top 1%
Green
gold