The purpose of this study is to choose an order dispatching rule and measure the work-in-process and lead-time in the production process of a conveyor chain manufacturer. The main strategic issue for the manufacturer is dependability, which requires meeting deadlines and managing internal lead-times. The study integrates two techniques, workload control (WLC) and an analytical hierarchy process (AHP), respectively systems for production planning and control, and multi-criteria decision support, both widely used in handling manufacturing strategic issues. The research method is a field experiment. Supported by the AHP and according to strategic criteria, practitioners selected the early due date rule (the order with the closest due date comes first) to release 231 orders. Then, employing a methodology designed to support WLC applications, the study measured key parameters that provide information regarding the overall performance of the manufacturer, the input rate, work-in-process, lead-time, throughput performance, and the level of safety stock. Using the model and a graphical tool derived from queuing theory, the throughput diagram, the study provides evidence that, although the manufacturing process is satisfactorily balanced and achieves acceptable performance, the level of safety stock is small and should be increased to prevent starvation on the shop floor.