Robotic Process Automation (RPA) is an emerging technology widely used across multiple sectors such as human resources, healthcare, finance, accounting, manufacturing, higher education and supply chain management, etc. RPA, also known as ‘software bots’, replaces manual, rule-based, repetitive tasks humans perform. These software bots are currently in a journey, evolving to be more sophisticated, mimicking human activities and enabling humans to achieve higher-valued tasks. Hence, RPA impacts the overall operational efficiency in organisations through multiple facets by its integration with employees, existing technologies and infrastructure, and business processes. It reduces the burden on IT as it does not disturb the underlying legacy systems. It increases reliability as bots can work 24x7 effectively. It is used as a time and cost reduction technology as it reduces the size of the manual workload. The tasks performed through RPA is accurate as it is less prone to errors. It increases compliances as it follows the rules and keeps audit trails. The productivity rate of organisations increase as the execution time through RPA is faster than tasks being performed by human employees. Furthermore, RPA is introduced as a low code technology that uses drag and drop functionalities with little to no programming knowledge [1].