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https://doi.org/10.31219/osf.i...
Article . 2022 . Peer-reviewed
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MEMBANGUN KEPUASAN PELANGGAN MELALUI MUTU

descriptionPublicationkeyboard_double_arrow_right Article , Preprint 13 Apr 2022Publisher:Center for Open Science
Authors: Eghytya Bagaskara;

doi: 10.31219/osf.io/3e2uf

MEMBANGUN KEPUASAN PELANGGAN MELALUI MUTU

Abstract

Nilai penjualan produk ditentukan oleh bagaimana melakukan pelayanan yang optimal terhadap pelanggan, untuk menjaga kepuasan kepada pelanggan adalah dengan menjaga kualitas dari produk yang akan dijual. Kualitas pelayanan merupakan tingkat keunggulan yang diharapkan dan pengendalian atas tingkat keunggulan tersebut untuk memenuhi harapan pelanggan. Kepuasan konsumen merupakan modal dasar untuk membentuk loyalitas yang bisa dijadikan sebagai salah satu senjata untuk menaikan keunggulan bersaing suatu perusahaan yang bergerak di sector jasa atau produk.

Keywords

Education Economics, Education

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
bronze