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Production Engineering Archives
Article . 2014 . Peer-reviewed
Data sources: Crossref
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Production Engineering Archives
Article
License: CC BY SA
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Production Engineering Archives
Article . 2014
Data sources: DOAJ
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EMPLOYEES SATISFACTION – INNOVATIVE APPROACH

Authors: Stanisław Borkowski;

EMPLOYEES SATISFACTION – INNOVATIVE APPROACH

Abstract

The problem of assessing employee satisfaction is presented in this chapter. It contains suggestions of other, often innovative interpretations of factors. Evaluations of two main areas are also explored: the area of expectation and area of perception. These relationships are: correlation and significance of differentiation averages in pairs homonymous factors. This paper presents an innovative way of presenting the difference of average evaluations between areas - on the scale of assessments. Practical use of the three variants of the interpretation of satisfaction obtained significant difference in the number of factors that meet the conditions of satisfaction. A palette of graphical forms of results are presented to support findings.

Keywords

Engineering machinery, tools, and implements, BOST, Servqual, satisfaction index, TA213-215, TJ227-240, Machine design and drawing, innovation

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold