
The problem of assessing employee satisfaction is presented in this chapter. It contains suggestions of other, often innovative interpretations of factors. Evaluations of two main areas are also explored: the area of expectation and area of perception. These relationships are: correlation and significance of differentiation averages in pairs homonymous factors. This paper presents an innovative way of presenting the difference of average evaluations between areas - on the scale of assessments. Practical use of the three variants of the interpretation of satisfaction obtained significant difference in the number of factors that meet the conditions of satisfaction. A palette of graphical forms of results are presented to support findings.
Engineering machinery, tools, and implements, BOST, Servqual, satisfaction index, TA213-215, TJ227-240, Machine design and drawing, innovation
Engineering machinery, tools, and implements, BOST, Servqual, satisfaction index, TA213-215, TJ227-240, Machine design and drawing, innovation
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