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Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi
Article . 2020 . Peer-reviewed
License: CC BY NC SA
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Tik Ilmeu: Jurnal Ilmu Perpustakaan dan Informasi
Article
License: CC BY NC SA
Data sources: UnpayWall
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Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

Authors: Katrin Setio Devi; Indira Irawati;

Tren Layanan Referensi Virtual Studi Kualitatif Pada 12 Website Perpustakaan di Pulau Jawa

Abstract

The virtual reference service (VRS) has been implemented by some libraries in Indonesia. This study aims to identify trends in VRS in some libraries in the Java Island. This research is a qualitative study using descriptive analysis presented as a percentage, then elaborated again with narration or description associated with the field and theory. Using purposive sampling technique, selected 12 libraries to be analyzed on the website. The sample consists of public libraries and special libraries. The results form 12 library samples found to bring trends in the form of presenting referral services if sorted from the most used by the library are email (91%), web forms (75%), chat references (67%), and SMS (8%). Both email and web form used for VSR is using the library's public email. Chat references available on the web library use the Tawk Live Chat App, add on Dalet Galaxy, Whatsapp and Line. VRS in SMS form is only used by the National Library. Email is the most common format used as a communication tool in VRS followed by web forms, chat references and SMS. The results of this study can be used as material for consideration to develop format of VRS in Indonesian libraries

Related Organizations
Keywords

Library, Indonesia, Virtual Reference Service, Bibliography. Library science. Information resources, Z

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold