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Life interrupted, but performance improved: Rethinking the influence of technology-mediated interruptions at work and personal life

Authors: Ma��ada, Antonio Carlos Gastaud; Da Silva Freitas Junior, Jos�� Carlos; Brinkhues, Rafael Alfonso; De Vasconcellos, S��lvio;

Life interrupted, but performance improved: Rethinking the influence of technology-mediated interruptions at work and personal life

Abstract

Purpose: This paper aims to analyze the effects of the technology-mediated interruptions on the conflicts and the performance of individuals during their work and non-work time. Theoretical framework: This work is based on the Conservation of Resources Theory, focusing on conflict and quality of life in the digital age. Design/methodology/approach: To evaluate the influence of technology interruptions on conflicts and performance, we applied a survey to management and accounting professionals and obtained 399 valid questionnaires. We analyzed the data through Partial Least Squares structural equation modeling (PLS-SEM). Findings: The data analysis demonstrates that interruptions – as expected – contribute to increasing conflicts both at work and at non-work. However, contrary to previous research, interruptions can also increase performance in both instances. Research, Practical & Social implications: The proposed approach has a practical value for teachers and students of human-computer interaction and IT practitioners in any other professional environment where the technology represents a channel between personal and professional life. Originality/value: This research measured and analyzed the effects of technology-mediated interruptions on conflict and individual performance in Brazil. The results showed that technology-mediated interruptions are related to the quality of life and leisure time, showing that conflicts due to technology are not a buzzword. Also, research findings present a new research path as interruptions that positively influence the individual’s performance are not fully understood.

Keywords

technology-mediated, Conflicts, Desempenho Individual, Mobile Technology, Tecnologia da informação, Conflitos, Tecnologia Móvel, Teoria da Conservação de Recursos, Mobile technology, Recursos digitais, Vida privada, Individual Performance, Conservation of resources theory, interrupciones, Interrupções, Vida profissional, Desempenho no trabalho, Individual performance, Teoría de la conservación de recursos, conflictos, desempeño individual, tecnología móvil, Conservation of Resources Theory, Interruptions

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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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