This chapter examines undesirable incidents, conflicts, and rule violations of varying severity that occur during incarceration in Norwegian prisons. We seek to understand these incidents and the ways in which they are managed, framed within the contexts of power dynamics and trauma-informed care. By analyzing regulations and incident reports, we categorize the types of conflicts that arise, their underlying causes, attempts at resolution, and the responses from prison staff. Gaining insight into these incidents allows us to infer how the prison operates and to identify its challenges. Our methodological approach combines document analysis of incident reports from Norwegian prisons – focusing on 24 cases involving individuals aged 18 to 24 – with interviews conducted with staff members. Our findings reveal that the regulations and conflict management strategies employed by staff can inadvertently escalate problems or perpetuate traumatic dynamics. We further explore how interactions between staff and inmates can be interpreted through a trauma-informed lens, highlighting the unique aspects of the prison environment. Consequently, we argue that adopting a trauma-informed approach within correctional services could help prevent undesirable incidents, reduce the unnecessary use of physical force and coercion, and foster a safer, more health-promoting atmosphere in prisons.