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Rethinking the Concept of User Involvement

Authors: Henri Barki; Jon Hartwick;

Rethinking the Concept of User Involvement

Abstract

Within the field of information systems (IS), user involvement generally refers to participation in the systems development process by potential users or their representatives and is measured as a set of behaviors or activities that such individuals perform. This article argues for a separation of the constructs of user participation (a set of behaviors or activities performed by users in the system development process) and user involvement (a subjective psychological state reflecting the importance and personal relevance of a system to the user). Such a distinction is not only more consistent with conceptualizations of involvement found in other disciplines, but it also leads to a number of new and interesting hypotheses. These hypotheses promise a richer theoretical network that describes the role and importance of participation and involvement in the implementation process.

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Powered by OpenAIRE graph
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
329
Top 1%
Top 1%
Top 10%
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