To help victims overcome the consequences of victimisation and their recovery, in 2003 the Victimology Society of Serbia established the VDS Info and Victim Support Service as a special organisational unit, which provides support to victims of crime. The VDS Info and Victim Support Service is a service whose target group consists of victims of all forms of crime, regardless of any personal characteristics or form of injury. This makes the VDS Info Service specific, which is why it represents a general service for victims, as opposed to specialised services that provide aid to certain categories of victims. Through information, emotional support, and connections with other institutions and organizations, victims have been empowered for the past twenty years through the VDS Info Service, so that they can overcome the consequences of the injury suffered and regain confidence in themselves and their environment. From 2003 to 2023, a total of 6.425 contacts were made with 3.615 persons within the VDS Info and Victim Support Service. In the largest number of cases, the reason for contacting VDS Info Service was the violence to which the persons who turned for help and support were exposed, such as violence at the workplace and domestic violence. The paper aims to present the results of a quantitative and qualitative analysis of the work of the VDS Info and Victim Support service in the past 20 years, as well as to present the two-decade work of the Service, its origin, development, organisation, way of working, as well as the results so far to the scientific, professional and general public.