The aim of this paper is to present the work of the victim support service, VDS info and victim support, which is functioning within the Victimology Society of Serbia. The paper contains the analysis of the Service's data that relates to the period from January 1st until December 31st 2007. At the beginning, data is presented on the forms of victimization, with a particular emphasis on violence in the work place and domestic violence. This is followed by presenting the forms and quality of the assistance and support provided to victims by the Service. The authors particularly focus on the analysis of the victims' experiences with the institutions and organizations they contacted before or after contacting the Service.