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Berkala Ilmu Perpustakaan dan Informasi
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Pengaruh Motivasi dan Kompetensi Terhadap Kualitas Layanan Pustakawan

Authors: Risparyanto, Anton;

Pengaruh Motivasi dan Kompetensi Terhadap Kualitas Layanan Pustakawan

Abstract

This research aims to know the influense of motivation and competence on the quality of librarian services alone (partial) l and together (stimulan). The research location at Directorate of Library of Islamic University of Indonesia. The data collected is the primary data with the number of samples of 29 respondents. Quantitative data is presented in tabular form and analyzed by using multiple regression path analysis statistic. The results of this study show that; (1) the influence of motivation on librarian service quality is not significant with relative contribution of 12.5%; (2) the influence of the competence on the quality of librarian services is significant with the relative contribution of 74.5%; And (2) together the influence of motivation and competence on librarian service quality significantly with effective contribution of 84.2%.

Keywords

Motivation, Competence Influence Service quality, Librarian; Motivation; Competence Influence Service quality, Librarian, Bibliography. Library science. Information resources, Z

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold