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Mixture language models for call routing

Authors: Qiang Huang 0006; Stephen J. Cox;

Mixture language models for call routing

Abstract

Our goal is to extract information from a telephone call in order to route the call to one of a number of destinations. We assume that we do not know "a priori" the vocabulary used in the application and so we use phonetic recognition followed by identification of salient phone sequences. In previous work, we showed that using a separate language model during recognition for each route gave improved performance over using a single model. However, this technique decodes each utterance in terms of the salient sequences of each call route, which leads to insertion and substitution errors that degrade performance. In this paper, we introduce the use of mixture language models for speech recognition in the context of call route classification. The benefit of technique can has the efficiency of multiple language models to get accurate recognition on salient phoneme sequences; on the other hand, it can give help in classification, even if the size of some call routes have just 50~60 utterances. It avoids building HMMs for some salient phoneme sequences to decide whether it is correct of occurring in the utterance.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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