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Pre-Moderation in Online Brand Communities *

Authors: Pethig, Florian;

Pre-Moderation in Online Brand Communities *

Abstract

Firms operating online brand communities (OBCs) face a key tension: aligning user contributions with brand values without slowing the flow of fresh, engaging content. This study offers one of the first empirical examinations of how pre-moderation-moderating content before publication-affects user behavior. Leveraging a natural experiment in a large OBC dedicated to recipes for a kitchen appliance, I find that the policy reduced published recipes by 4.4 percent. This decline is driven primarily by inexperienced users, who publish fewer recipes in oversaturated categories, and partly by experienced users, who are deterred by likely publication delays. The policy also lowered the novelty of published recipes, suggesting a narrowing of the acceptable solution space. However, user engagement with content, as measured by likes, remained largely unchanged. Together, these findings suggest that pre-moderation can inadvertently silence the periphery-deterring new or less-established contributors-and constrain creative freedom. For OBC operators, the results highlight a strategic trade-off: while pre-moderation can filter for quality and brand fit, it may also risk a drift toward homogeneity and disengagement of contributors.

Country
Netherlands
Related Organizations
Keywords

Online Brand Communities, Difference-In-Differences, Natural Experiment, Content Moderation, Pre-Moderation

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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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