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Article . 2025 . Peer-reviewed
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Article . 2025
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https://doi.org/10.2139/ssrn.5...
Article . 2024 . Peer-reviewed
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Article . 2025
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Impact of Software Quality on Organizational Performance

Authors: Ahmad Nabot; Ahmad Al-Qerem;

Impact of Software Quality on Organizational Performance

Abstract

Software has emerged as a critical strategic asset that drives organizational success and competitive advantage. In today’s software-centric economy, businesses manage their software resources to enhance organizational performance effectively. However, low-quality software systems can significantly hinder this goal. This study investigates the impact of information quality (IQ), quality of service (QoS), and software quality (SQ) on organizational performance (OP). A quantitative research approach was employed, involving a survey of 360 participants. Data analysis techniques, including exploratory factor analysis (EFA), confirmatory factor analysis (CFA), and structural equation modeling (SEM), were utilized to test the proposed hypotheses. The findings reveal a significant positive correlation between information system quality and organizational performance. These results underscore the importance of prioritizing the quality of software systems, the quality of information, and the quality of service to achieve superior organizational performance. The implications of these findings for managers are discussed, highlighting the need to invest in software quality initiatives and to continuously monitor and improve information and service quality to drive business success.

Keywords

TK7885-7895, Computer engineering. Computer hardware, Electronic computers. Computer science, Decision, QA75.5-76.95, Information quality, Information system, Organizational performance

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    2
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Top 10%
Average
Average
gold