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PeerJ Computer Science
Article . 2025 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Other literature type . 2025
License: CC BY
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https://doi.org/10.2139/ssrn.4...
Article . 2024 . Peer-reviewed
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Introducing the Municipal Digital Offering Index (Mdoi) for Evaluating Online Services and Addressing the Digital Divide

Authors: Carolina Busco; Felipe González; Paula Farina; Jonathan Vivas; Fernanda Saavedra; Lizbeth Avalos;

Introducing the Municipal Digital Offering Index (Mdoi) for Evaluating Online Services and Addressing the Digital Divide

Abstract

This research introduces the Municipal Digital Offering Index (MDOI) to assess municipal online service development in Chile. The study utilizes content analysis of municipal websites, creating a systematic instrument to evaluate digital services. It evaluates all 344 Chilean municipalities based on 163 dichotomous variables. Through factor analysis and regression modeling, it investigates sociodemographic and economic factors influencing digital development at the municipal level, offering insights into the digital divide across municipalities. The findings highlight geographical disparities and indicate priority intervention areas. While education levels and financial resources influence digital technology adoption, many municipalities lack efficient online procedures, prompting focused digital transformation investments. This research emphasizes the importance of localized digital services in bridging the digital divide and promoting inclusive governance.

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Keywords

Human-Computer Interaction

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    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green
gold