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Effect of Perceived Trust, Perceived Security, Perceived Usefulness and Perceived Ease of use on Customers’ Intention to Use Mobile Payment

Authors: Annisa Denaputri; Osly Usman;

Effect of Perceived Trust, Perceived Security, Perceived Usefulness and Perceived Ease of use on Customers’ Intention to Use Mobile Payment

Abstract

This research will examine the correlation between perceived trust, perceived security, perceived usefulness and perceived ease of use to the intention of customers to use mobile payment. The model is empirically validated with 288 respondents with basic mobile payment information. Modeling of the structural equation of partial least squares is used to evaluate the relationships of the research model. We found that perceived trust, perceived security, perceived usefulness, and has a significant impact on the customers' intention to use mobile payment with the path coefficient value of 0,127. Perceived security significantly affects customers' intention to use mobile payment with the path coefficient value of 0,125. Perceived usefulness significantly affects customers' intention to use mobile payment with the path coefficient value of 0,423. Perceived ease of use significantly affects customers' intention to use mobile payment with the path coefficient value of 0,057.

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Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
19
Top 10%
Top 10%
Top 10%
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