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The Value Effect of Serving Overconfident Customers

Authors: Yiwei Fang; Iftekhar Hasan; Chih-Yung Lin; Jiong Sun;

The Value Effect of Serving Overconfident Customers

Abstract

This paper examines whether serving customers with overconfident CEOs enhances or reduces supplier firm value. Driven mainly by high information asymmetry (proxied by analyst coverage, firm asset, firm age, and idiosyncratic risk), results show that major customers’ CEO overconfidence can significantly increase firm value for informationally opaque suppliers. We also find that this value-enhancing effect occurs through the channels of customers’ high levels of innovation (proxied by R&D intensity, patents, and citations), but not through their high levels of investment. Overall, our findings indicate that serving overconfident customers benefits shareholders due to a positive spillover effect from customers firms’ aggressive search for growth opportunities.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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