
doi: 10.2139/ssrn.2015112
This research note discusses the distinction between these two concepts of perceptions of fairness, based on the theory of distributive justice and procedural justice, in order to helps understand consumer behavior. With a sample of 250 tourists in French Polynesia and a structural equation model, tourists do not confuse price fairness and pricing fairness. The theoretical implications are that future research should use two distinct scales. For managers, the study suggests that the attention devoted to explaining the fairness of the pricing has more impact on consumer satisfaction than some attempts to explain the price.
JEL: M - Business Administration and Business Economics • Marketing • Accounting • Personnel Economics/M.M3 - Marketing and Advertising/M.M3.M31 - Marketing, consumer perceptions,price fairness,pricing fairness,tourism study, 330, [SHS.GESTION]Humanities and Social Sciences/Business administration, price fairness, pricing fairness, 650, [SHS.GESTION] Humanities and Social Sciences/Business administration, consumer perceptions, tourism study
JEL: M - Business Administration and Business Economics • Marketing • Accounting • Personnel Economics/M.M3 - Marketing and Advertising/M.M3.M31 - Marketing, consumer perceptions,price fairness,pricing fairness,tourism study, 330, [SHS.GESTION]Humanities and Social Sciences/Business administration, price fairness, pricing fairness, 650, [SHS.GESTION] Humanities and Social Sciences/Business administration, consumer perceptions, tourism study
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