
doi: 10.2139/ssrn.1525474
This paper reviews what economists have learned about Internet banking. The paper begins by surveying evidence regarding the fundamental motivations for banks to offer services via the Internet and for their customers to utilize the services. It considers the experience of and future prospects for so-called 'pure-play' Internet banks that conduct virtually all dealings with their customers via the Web. The paper next evaluates the current evidence on how Internet banking has affected the performances of traditional banking institutions, with a focus on whether the provision of banking services via the Web has mainly been felt on the revenue or expense side of banks’ income statements. Furthermore, it examines recent concerns about the possibility that deposits raised through Internet channels are potentially more susceptible to sudden withdrawals that could result in runs on banks. The paper concludes by summarizing the main points and considering future directions for research on this topic.
Internet Banking, Online Financial Services, jel: jel:G28
Internet Banking, Online Financial Services, jel: jel:G28
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 2 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Average | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 10% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Average |
