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The Journal of Technology Studies
Article . 2025 . Peer-reviewed
Data sources: Crossref
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
The Journal of Technology Studies
Article . 2025 . Peer-reviewed
License: CC BY
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A Review Analysis of Cost of Quality, Cost of Poor Quality, and Hidden Quality Cost

Authors: Jonathan D. Walston; M. Affan Badar; Christopher J. Kluse; Riem Rostom;

A Review Analysis of Cost of Quality, Cost of Poor Quality, and Hidden Quality Cost

Abstract

This paper aims to conduct a review analysis related to the terms cost of quality (COQ), cost of poor quality, and hidden quality cost. The analysis of publication data provides insights on understanding historical publication trends for the identification of research gaps related to hidden quality costs. The SCOPUS database was searched, which included journals only. This involved analysis via historical and current research, trending across different countries, academic journals, academic institutions, and prolific authors’ analyses. This literature review revealed that research on COQ spans across various disciplines such as manufacturing, management, healthcare, and construction, with increased interest starting in the 1980s. This trend of increased research around COQ has continued to increase, with a cumulative trend of publications showing steady linear growth over time. This paper has categorized the research trend based on core journals, countries, authors, etc. Although there has been extensive research on COQ, there has been limited research specifically focusing on cost of poor quality and hidden quality cost. The findings from this review analysis reinforce the need for future-focused research on hidden quality cost, research to identify and calculate hidden quality cost, and research towards the development of a comprehensive COQ model encompassing hidden quality cost.

Keywords

hidden cost of quality, cost of quality, cost of poor quality, Review analysis

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold