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Jurnal Dinamika Manajemen dan Bisnis
Article . 2023 . Peer-reviewed
License: CC BY NC SA
Data sources: Crossref
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Assuring Customer Value, Customer Experience, and Trust to Improve Customer Loyalty

Authors: Indah Febriyanti; Tuti, Meylani;

Assuring Customer Value, Customer Experience, and Trust to Improve Customer Loyalty

Abstract

Consumer loyalty may be influenced by consumer trust. Consumer experience and customer value are only two of the many elements that contribute to consumer trust. Through consumer trust, this study seeks to examine the impact of customer value and customer experience on customer loyalty. Purposive sampling was the sampling method utilized, and 162 purchasers had made purchases more than twice. SmartPLS was used to conduct the analytical procedure utilizing structural equation modeling (SEM). According to the study's findings, trust and loyalty are influenced by both the customer experience and the value of the customer. Similarly, loyalty is influenced by the trust.

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Keywords

customer value, customer experience, trust, customer loyalty.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
gold