
doi: 10.20867/thm.1.1.9
Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu, za koju će platiti upravo onoliko koliko ona stvarno i vrijedi na tržištu.
hotel, house-keeping management, hotel; domaćinstvo, management levels in hotel industry, -, house-keeping manager, domaćica manager, management u domaćinstvu, domaćinstvo, nivo managementa u hotelijerstvu
hotel, house-keeping management, hotel; domaćinstvo, management levels in hotel industry, -, house-keeping manager, domaćica manager, management u domaćinstvu, domaćinstvo, nivo managementa u hotelijerstvu
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