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edoc-Server. Open-Access-Publikationsserver der Humboldt-Universität zu Berlin
Master thesis . 2012
Data sources: edoc-Server. Open-Access-Publikationsserver der Humboldt-Universität zu Berlin
https://dx.doi.org/10.18452/20...
Master thesis . 2012
Data sources: Datacite
https://dx.doi.org/10.18452/20...
Thesis
Data sources: Microsoft Academic Graph
https://dx.doi.org/10.18452/20...
Thesis
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ITIL in Bibliotheken

descriptionPublicationkeyboard_double_arrow_right Master thesis , Thesis 22 Oct 2012Embargo end date: 15 Jun 2017 Germany German Publisher:Humboldt-Universität zu Berlin, Philosophische Fakultät I, Institut für Bibliotheks- und Informationswissenschaft
Authors: Wonke-Stehle, Jens;

doi: 10.18452/2073

ITIL in Bibliotheken

Abstract

IT-Dienste unterstützen nahezu alle Bibliotheksprozesse und sind eng mit Ihnen verflochten. Das Management der IT-Infrastruktur ist ein für Bibliotheken wichtiges Thema. Die IT Infrastructure Library (ITIL) verspricht, Rüstzeug für diese Aufgabe zu liefern. In einer Literaturstudie und anhand von drei Fallstudien an Universitätsbibliotheken (Macquarie University Sidney, TU München und ETH Zürich) wird ihr Einsatz in Bibliotheken untersucht. Als Ergebnis wird ein differenziertes Bild über den Hintergrund von ITIL in Bibliotheken gezeichnet und es werden Kosten- und Nutzendimensionen ermittelt.

Country
Germany
Related Organizations
Keywords

020 Bibliotheks- und Informationswissenschaften, Bibliotheken, Fallstudien, ITIL, Service Science, Dienstleistung, ddc:020, ITSM, 020 Bibliotheks- und Informationswissenschaft

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
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