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Twitter’s X-Treme Makeover: An Examination of Corporate Rebranding Outcomes

Authors: Kimbrough, Ellie;

Twitter’s X-Treme Makeover: An Examination of Corporate Rebranding Outcomes

Abstract

By examining best practices for executing a corporate rebrand, this thesis aims to evaluate Twitter's rebrand to "X" through qualitative research methods in the form of in-depth interviews and a case analysis. Throughout the interview process, the branding and marketing experts were asked to identify strategies for carrying out an effective rebrand, as well as the risks associated with rebranding. An analysis of the findings led to the development of five central themes that recommend rolling out a rebrand gradually, establishing open communication and conducting consumer research, rebranding with intention, choosing a meaningful brand name, and considering the reputational risk of positioning individuals as representatives of the brand. The findings suggest that Twitter’s rebrand to X could have been more effective if the rebranding process adhered to industry best practices, but instead, the lack of a rollout strategy and the disregard for maintaining any of Twitter’s brand identity contributed to the negative reaction the rebrand received. X serves as a useful case study in demonstrating the importance of maintaining brand recognition and considering consumer acceptance while implementing a corporate rebrand.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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Average
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