
doi: 10.1561/2900000005
Researchers and practitioners alike face a daunting challenge when evaluating the “success” of information systems. The purpose of this monograph is to deepen, researchers and practitioners, understanding of the complex nature of IS success measurement driven by the constantly changing role and use of information technology. This monograph covers the history of IS success measurement as well as recent trends and future expectations for IS success measurement. The monograph also identifies the critical success factors that drive information system success and provides measurement and evaluation guidance for practitioners. This comprehensive study of IS success measurement is designed to improve measurement practice among researchers and managers.
| selected citations These citations are derived from selected sources. This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | 301 | |
| popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network. | Top 0.1% | |
| influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically). | Top 1% | |
| impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network. | Top 1% |
