The sudden and dynamic development of the COVID-19 pandemic in March 2020 had a negative impact on the functioning of public administration in Poland. It was associated with the need to take appropriate actions, solutions and procedures whose main goal was to prevent infections. One of the forms was to work remotely, which was to protect officials and applicants from the spread of the SARS-CoV-2 virus. Due to this situation, most public administration offices in Poland changed the system of work and contacts with applicants. Many organizational units closed their stationary branches and transferred their functioning to the virtual sphere, which directly resulted in an increased interest of citizens in e-services. As a result, it resulted in limited access to public administration buildings and the need for applicants to submit documentation necessary to settle official matters to inboxes. Contact with the office took place via e-mail, telephone, ePUAP platform and traditional mail. In the text, the Author synthetically presents and analyzes the situations that took place in the sphere of administration activities during the pandemic, indicates the normative acts and procedures that had an impact on the operation of these entities.