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Measuring service quality in technical education and healthcare services

Authors: M. PalaniNathaRaja; S.G. Deshmukh; Subhash Wadhwa;

Measuring service quality in technical education and healthcare services

Abstract

Organisations have realised that service is having an important contribution to financial performance and customer satisfaction. In recent years, technical education and healthcare have been treated as business organisations and this paper compares the similarities and dissimilarities between these two broad service sectors. The idea of coupling these two sectors is owing to the fact that both the service sectors deal with knowledge and skills associated with the service process. Popular models and their implications towards the technical education and healthcare services are discussed. It is studied and observed that these two service domains are having many commonalties with slight variations. The factors responsible for contributing to the service quality have been identified and reported. It is concluded that there is a need to measure the critical success factors of technical education and healthcare relationships to improve the service operations.

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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
2
Average
Average
Average
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