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Expert Communication Training for Providers in Community Health Centers

Authors: Sullivan, Mary F.; Ferguson, Warren J.; Haley, Heather-Lyn; Philbin, Mary; Kedian, Tracy; Sullivan, Kate; Quirk, Mark E.;

Expert Communication Training for Providers in Community Health Centers

Abstract

Community health center (CHC) clinicians describe significant challenges in delivering care for populations with complex health needs.A three-workshop series was presented to 102 providers working in CHCs. Training focused on four areas identified through online needs assessment: challenging interactions; patient perspective; health literacy; and motivational interviewing.A retrospective pre-post evaluation measured self-perceived change in content knowledge in all four areas. Participants documented commitments to change behaviors across workshops, which were analyzed for recurring themes.Paired t-tests documented improvement in all four content areas. Content analysis of commitments yielded four themes: empowering patients, structuring care, understanding patients, and reflecting purposefully. Of the sixty-eight percent of participants responding to post-workshop queries about their commitments (n=70), 94% report having fully implemented changes in practice behavior or planning to do so.Providers at CHCs benefit from opportunities to learn and reflect together about communication challenges in practice.

Country
United States
Related Organizations
Keywords

Male, Inservice Training, Attitude of Health Personnel, Health Personnel, Professional Competence, Humans, Program Development, Primary Care, Qualitative Research, Retrospective Studies, Community Health Workers, Communication, Community Health and Preventive Medicine, Community Health Centers, Professional-Patient Relations, Self Concept, Health Communication, Medical Education, Massachusetts, Female, Preventive Medicine, Curriculum, Educational Measurement

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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
6
Average
Average
Average
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